Hi Jennifer,
I’m truly sorry for the frustration and poor experience you’ve had with our customer service. That’s not the level of support you deserve, especially after purchasing from us, and I apologize that your multiple attempts to get help for the shirt exchange have gone unanswered for a week.
The shirt itself sounding great is a small bright spot, but it doesn’t excuse the lack of follow through on our end.
I personally have not received any emails or phone calls from you in our system, and when I tried reaching out, there wasn’t a phone number listed on the account. That said, I understand you’ve also posted on Facebook and feel like you’re only getting generic responses, that’s unacceptable, and I’m stepping in to handle this directly as a real person. We don’t want you to feel like you have to give up or keep the wrong item, that’s the last thing we want.
Again, I’m so sorry for the miscommunication and the runaround. This should have been resolved much sooner. I’ll stay on top of this for you and we’ll get this fixed for you right away! Please check your emails. Thank you for your patience, and I look forward to making this right.
Respectfully,
Tim Cruickshank
Owner/Founder