Subscriber Benefits
Manage Your Subscription
Skip, swap, change your frequency, update your address, or cancel - all in one place, any time you need.
What do you need to do?
CHANGING MY SUBSCRIPTIONS
Click any option below for instructions.
Skip My Next Order
Going on vacation or just have enough? Skip one shipment without canceling.
See how →Swap My Coffee
Ready to try something new? Switch to any coffee in the Bonefrog lineup.
See how →Change My Frequency
Getting too much or running low? Adjust how often your coffee arrives.
See how →Update My Address
Moving? Update your shipping address before your next order ships.
See how →Pause My Subscription
Taking a break? Pause your subscription and restart whenever you're ready.
See how →Cancel My Subscription
We're sad to see you go. Cancel anytime — no fees, no hassle.
See how →Help Center
Frequently Asked Questions
Everything you need to know about Bonefrog Coffee. Tap any question to see the answer.
Orders & Account
To cancel Shop Pay, go to shop.app or text STOP to 33733 to opt out of Shop Pay entirely. At checkout you can also simply select a different payment method instead of Shop Pay. Canceling Shop Pay does not cancel your Bonefrog Coffee subscription. To cancel your subscription, log in to your Bonefrog Coffee account separately and manage it there.
To update your billing address, log in to your Bonefrog Coffee account and go to Account Settings. Your billing address must match the address on file with your card provider to avoid payment errors. Update it before your next subscription charge processes to prevent any payment issues.
Subscriptions
Yes, you can change your BoneFrog Coffee subscription at any time with no phone calls required. You can update your grind, bag size, delivery frequency, or swap blends through your account portal. You can also pause, skip a shipment, or cancel with two clicks.
Yes, you can pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Select the subscription you want to pause and choose Pause Subscription, then pick how long you want to pause — up to 3 months. Your subscription will resume automatically on the date you select, or you can reactivate it early any time from the same portal. Pausing keeps all your preferences, pricing, and delivery settings exactly as they are. No need to cancel and restart from scratch.
Log in to your account and click Manage Subscriptions. Select the subscription you want to pause and choose Pause Subscription, then pick how long you want to pause — up to 3 months. Your subscription will resume automatically on the date you select, or you can reactivate it early any time from the same portal. Pausing keeps all your preferences, pricing, and delivery settings exactly as they are. No need to cancel and restart from scratch.
Yes, you can also skip an individual shipment or pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Find your active subscription and select Skip Next Order. Your shipment will be skipped and your following delivery will process on the rescheduled date automatically. You can skip as many shipments as you need with no penalty. If you have already been charged for an order that has not yet shipped, email us at info@bonefrogcoffee.com with your order number and we will work to resolve it before it goes out.
Log in to your account and click Manage Subscriptions. Find your active subscription and select Skip Next Order. Your shipment will be skipped and your following delivery will process on the rescheduled date automatically. You can skip as many shipments as you need with no penalty. If you have already been charged for an order that has not yet shipped, email us at info@bonefrogcoffee.com with your order number and we will work to resolve it before it goes out.
Yes, Bonefrog Coffee subscriptions save you 15 percent off every order. A bag that retails at $18.99 drops to $16.14 per bag when you subscribe. You also receive free shipping on every recurring subscription order and earn full Frogman's Circle loyalty points. You can pause, skip, or cancel your subscription at any time with no fees.
To cancel your BoneFrog Coffee subscription, log in to your account, go to Manage Subscriptions, and select Cancel Subscription. You can cancel at any time with no cancellation fees. Before canceling, consider pausing or adjusting your frequency if the issue is timing or budget. For help, email info@bonefrog-coffee.com with your account email and order number.
Log in to your account and click Manage Subscriptions. Under your active subscription, select Edit Frequency and choose how often you want your coffee delivered — options range from every 2 weeks to every 12 weeks.
Your updated frequency takes effect on your next scheduled shipment.
If your next order is being processed soon, make the change at least 3 days in advance to ensure it takes effect in time.
You can also skip an individual shipment or pause your subscription entirely if you need more time between deliveries.
Your updated frequency takes effect on your next scheduled shipment.
If your next order is being processed soon, make the change at least 3 days in advance to ensure it takes effect in time.
You can also skip an individual shipment or pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Select the subscription you want to update, click Edit Frequency, and choose how often you want your coffee delivered — every 2, 4, 6, 8, or 12 weeks or the month selections.
Your new frequency kicks in on the next scheduled shipment.
If your next order is processing within the next 3 days, make the change before then to ensure it applies in time. You can also skip an individual shipment any time without changing your overall frequency.
Your new frequency kicks in on the next scheduled shipment.
If your next order is processing within the next 3 days, make the change before then to ensure it applies in time. You can also skip an individual shipment any time without changing your overall frequency.
Log in to your account and click Manage Subscriptions. Select the subscription you want to change, click Edit Product, and choose your new blend, roast level, grind, or bag size.
Your updated selection will ship on your next scheduled delivery date.
You can swap your blend as many times as you like — there are no restrictions.
If you are not sure which blend to try next, take the Coffee Finder Quiz on our website for a personalized recommendation based on your roast preference, brew method, and drinking occasion.
Your updated selection will ship on your next scheduled delivery date.
You can swap your blend as many times as you like — there are no restrictions.
If you are not sure which blend to try next, take the Coffee Finder Quiz on our website for a personalized recommendation based on your roast preference, brew method, and drinking occasion.
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