Hi there. How can we help you?

You can email and call us. We are there for you 24/7, every day

Frequently asked questions

When will my order be delivered?

Coffee is roasted to order and ships within 2 to 3 business days. Apparel and merch are printed to order and ship within 3 to 7 business days. Once your order leaves us, delivery time depends on the carrier and the shipping method you selected at checkout. We do not control carrier transit times, so your tracking link is the most accurate source for where your package is.

Can I return my coffee?

No. Coffee is a perishable product, so all coffee orders are final and cannot be sent back. The one exception is a problem with the package itself. If your coffee arrives damaged in transit or the packaging failed, email info@bonefrog-coffee.com within 14 days of delivery with your order number and a photo of the damage and the packaging, and we will make it right.

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Returns & Refunds

Because our gourmet coffee is roasted fresh and is a perishable food product, we cannot accept returns or refunds on any coffee purchases, and all sales are final.

Shipping Information

Once you order, shipping typically takes 3 – 7 business days, depending on where you live.

Customer Service

We’re real people, and we’re happy to help.
Chat or email us at info@bonefrog-coffee.com