Shipping policy

Thank you for visiting and shopping at BoneFrog Coffee. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Order processing time

Coffee is roasted to order and ships within 2 to 3 business days. Apparel and merchandise are printed to order, so each item is made for you after you place your order, and ships within 3 to 7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will contact you by email.

Store pickup

BoneFrog Coffee is an online-only store. We do not have a retail location or a walk-in pickup option. Every order is roasted or made to order and shipped directly to you.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. BoneFrog Coffee ships via FedEx, USPS, and UPS. Once your order leaves us, delivery time depends on the carrier and the shipping method you selected at checkout. We do not control carrier transit times, so your tracking link is the most accurate source for where your package is. Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

BoneFrog Coffee ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Delivery to military addresses typically takes 2 to 6 weeks depending on the deployment location.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

BoneFrog Coffee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs and taxes.

Incorrect or Undeliverable Addresses

Please make sure your shipping address is correct and complete at checkout, because we ship to the address you provide. If you notice a mistake, email us at info@bonefrog-coffee.com within 24 hours so we can correct it before your order ships.

Once an order has shipped to the address provided, we are not responsible for a package delivered to an incorrect address, and we cannot provide a free replacement.

If the package is returned to us, we will gladly resend it once return shipping is arranged.

Operation Coffee Care packages follow a different rule. If a care package is returned undeliverable, we will contact you to get an updated address. If a valid address cannot be confirmed within 30 days, the value of that shipment is applied as a credit to your account or donated to a veteran partner organization in honor of the intended recipient.

We also recommend adding your phone number at checkout, which helps the carrier reach you if there is a delivery problem.

Damages

Once an order leaves our facility, we cannot control how it is handled in transit. If your order arrives damaged, email us at info@bonefrog-coffee.com within 14 days of delivery with a photo of the damage and the packaging, and we will make it right with a replacement.

Saving the original packaging helps us resolve it faster.

International Shipping Policy

We offer international shipping to Canada and the United Kingdom.

At this time, we do not ship to any other countries. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes, including VAT, which are incurred once a shipment reaches your destination country.

BoneFrog Coffee is not responsible for these charges if they apply, and they are your responsibility as the customer.