Is your coffee organic?

Our Coffee farms are female owned and the coffee is shade grown in a sustainable organic fashion with mulching instead of pesticides and fertilizers. It is organically grown but not certified saving you money.

Do you have Decaf Coffee?

Exciting news!! By popular demand, we now have a Decaf coffee called Zenfrog! We look forward to hearing what you think.

What are the different grinds of coffee?

We offer a variety of grinds from a rough grind French Press to a very fine Turkish grind. Not sure which grind to choose, check out our Ultimate Guide to Coffee Grind Types.

Do you have a military discount?

Yes! We've partnered with GovX to offer a 10% discount to military, veterans, first responders, and teachers. View our Military/First Responder Discount page to learn more.

We also give back a portion of the proceeds from EVERY order to Foundations that provide needed support the Navy SEAL Community. What’s better than coffee with a purpose?

Do you sell Wholesale?

Yes! Please contact us to set up an account for your business. We would love to help you provide amazing coffee to your staff and customers. The bigger we get, the more people we can help!


I'd like to switch things up. Can I change products?

Yes! You can change your subscription products on My Subscriptions.

To update a product in your order:

  1. Under the product you want to update, click edit product.
  2. You can update quantity, swap, or remove the product.

To Add products:

  1. Click the yellow Manage subscription button
  2. Click add product
  3. Choose your new product and click continue.
  4. Select the quantity and click add product.

*Note: merchandise, gift cards, gift boxes, and Samples can not be added to subscription orders. To purchase these items, please place a separate one-time order.

I'm going out of town - Can I skip my next order?

  1. Go to My Subscriptions
  2. Click yellow Manage Subscription button
  3. Click Skip upcoming order
  4. Click Skip order

I love it so much - I'm running out! How can I get more sooner?

  1. Go to My Subscriptions
  2. Click yellow Manage Subscription button
  3. Click Update next delivery date
  4. Click the calendar and choose a new date
  5. Click update next delivery

Can I add a coupon code?

  1. Go to My Subscriptions
  2. Under Subtotal, click Discount code.
  3. Enter your coupon code in the box.
  4. Click apply.

How do I update my shipping address?

  1. Go to My Subscriptions
  2. Click yellow Manage Subscription button
  3. Click Update shipping address
  4. Edit your address, click Update

How do I update my payment method?

  1. Go to My Subscriptions
  2. Click yellow Manage Subscription button
  3. Click Update payment method and send email.
  4. Go into you email and click the secure link to update your payment method.

Shipping & Returns

Do you have a store where I can order in person?

Yes! We have a warehouse in Redmond where you can stop by and pick up products between 10:00 AM and 3:00 PM, Monday through Friday. If you’re local or just passing through stop by, we would love to meet you!!

New location:
17725 NE 65th Street
Suite A-125
Redmond, WA 98052

Do you have free shipping?

We are currently working on this option. We understand the frustration of rising shipping costs and want to provide the best options to our amazing customers. We will update the website when it’s ready.

Do you ship outside the United States?

Exciting news, we now ship to our friends in Canada and the UK. We also proudly ship to our US military Personnel at APO and FPO addresses overseas.


Because BoneFrog Coffee Company is shipping perishable products, we do not accept returns, and all purchases are final. If your order is damaged or a product is defective, please contact us.

Rewards Program

How do I sign up for the rewards program?

Start redeeming your points for coupons to use on your next order. Sign up for our rewards program here.

  • If you don’t have an existing store account, Bonefrog Coffee Rewards will send you an email, prompting you to create one. You then complete enrollment by opening Bonefrog Coffee Rewards email, which will prompt you to opt-in (by selecting the Join & Agree call to action).
  • If you do have an existing store account, Bonefrog Coffee Rewards will send you an email with a call to action, that when clicked, will log you into your store account. If at this point, you have not opted-in to the rewards program, you will be prompted to do so (again, by selecting the Join & Agree call to action).

How do I redeem my points for rewards?

Sign into your rewards account. Once you reach a certain amount of points, you can select the redeem button. You will receive an email with your coupon code to use on your next order.

You can accumulate points without joining the rewards program. However, a customer must join the program to redeem and use coupons.

How do I earn points?

Make sure to login to the rewards program. Under the "Earn Points" section, click the "Go" button and follow the prompts for social media sharing and writing reviews. Once signed in, your account will show your current points balance.

Ways to earn points:

  • Join the rewards program
  • Share on Facebook, Instagram, and Twitter
  • For every $1 spent, earn points in return
  • Write a review

Why did I not earn points on my last order?

In order to earn points, you must be signed into the rewards program and/or your store account. Please make sure you are using the same email consistently.

To view your points history, log into your rewards account. Under the first section titled Welcome To Bonefrog Coffee Rewards, click the points history button. Here is where it will list all the ways you have earned points. It can take up to 24 hours for the points to reflect. If there is still an issue, please reach out to our team by email or chat and let us know your order number so we can ensure you received your points.

Do my points and coupons ever expire?

Points expire after one year of inactivity.
Coupons expire after 365 days from issue date.

How do VIP Tiers work?

VIP Tiers are based on your total spend amount. You will receive an email telling you that you reached the spend requirements for a higher VIP tier. Each VIP tier has different redeem rules, so as you increase VIP tiers, it takes less points to earn coupons.

Bronze: Enter by joining the rewards program

  • Redeem Points:
    50 points = $5 Off
    100 points = $10 Off
    200 points = $20 Off
    400 points = $40 Off

Silver: Spend $500

  • Early Access to Sales Events
  • Redeem Points:
    47 points = $5 Off
    95 points = $10 Off
    190 points = $20 Off
    380 points = $40 Off

Gold: Spend $1,000

  • Early Access to Sales Events
  • Redeem Points:
    45 points = $5 Off
    90 points = $10 Off
    180 points = $20 Off
    360 points = $40 Off

Platinum: Spend $5,000

  • Early Access to Sales Events
  • Priority Customer Service
  • Redeem Points:
    42 points = $5 Off
    85 points = $10 Off
    170 points = $20 Off
    340 points = $40 Off

Refer A Friend

How do I refer a friend?

Go to our refer a friend page. You can choose to share your referral link via email, Facebook, Facebook Messenger, Twitter, or copy your refer link to text or post on another social media platform.

Why am I getting an error message when trying to send a referral email?

The fraud prevention screening is detecting a possible issue. If this is not the case, please reach out to our team by email or chat.

You can also choose to copy your referral link and personally email it or text to your friend.

How long does the referral link work for?

Your referral link does not expire.

The referral sender reward and the referral recipient reward expire after 30 days so make sure to use those coupon codes.

My friend used the referral discount code but I did not receive my points.

It can take up to 24 hours for your points to reflect on your account. Your friend does have to spend $30 to use their $10 off coupon. If they do not meet those requirements, you will not receive the points and they will not be able to use their discount code. If there is still an issue, please reach out to our team by email or chat.