Frequently Asked Questions

We do not publish a customer service phone number. Email info@bonefrog-coffee.com with your order number and we will respond. If a call is the faster way to sort out your issue, we will call you within 24 hours.

Yes, absolutely. The BoneFrog symbol represents a commitment to excellence, mission, and supporting veteran causes, and it is open to everyone who shares those values. You do not need to be a Navy SEAL to wear or represent the BoneFrog Coffee brand. Every customer, regardless of background, is contributing to the mission of supporting SEAL veterans and their families.

BoneFrog's RTIC-branded tumblers and travel mugs are double-wall vacuum insulated to keep coffee hot or cold for hours. The ceramic mug styles are not insulated and are best for everyday hot coffee at your desk or table.

No, patches, coins, and decals are final sale and cannot be returned or exchanged. If one arrives damaged or defective, email info@bonefrog-coffee.com with your order number and a photo and we will make it right.

Most BoneFrog hats are adjustable and fit most head sizes. The FlexFit hat and trucker hats adjust with a strap or snapback closure, and the watch cap is a stretch knit one size. Check each product page for the exact fit before you order.

Yes, the BoneFrog Trucker Hat with Patch Option uses a hook and loop backing so you can swap patches whenever you want. Extra BoneFrog hat patches are sold separately if you want to build out a collection.

No, apparel and gear must be unworn, unwashed, with original tags attached and in original packaging to qualify for a return or size exchange. You have 14 days from delivery to start the request. Email info@bonefrog-coffee.com with your order number before sending anything back.

Yes, clearance apparel, limited weekly merch drops, patches, and coins are final sale and cannot be returned or exchanged. Check the product page for a Clearance tag before you order if you want to confirm final sale status.

Yes, a portion of every BoneFrog purchase, including apparel and gear, goes to Naval Special Warfare foundation partners such as the Navy SEAL Foundation and the SEAL Legacy Foundation. It is not limited to coffee purchases.

Yes, BoneFrog Coffee offers all blends in whole bean. At checkout, select Whole Bean from the grind options to receive your coffee unground. Whole bean stays fresher longer because the protective outer layer of the bean is intact, allowing you to grind fresh for each brew. A burr grinder is recommended for the best results with whole bean coffee.

Yes, custom company logo labels are available on BoneFrog Coffee orders of 24 bags or more. Orders of 100 bags or more can request full private-label packaging with your brand name on the bag. Custom label orders require approximately 2 to 3 weeks of lead time.

Yes, BoneFrog Coffee will ship individual packages directly to each of your recipients. Provide a spreadsheet with recipient names, addresses, and personalized messages and BoneFrog handles all individual fulfillment. Each package arrives with your branding and a custom gift note.

Yes, every BoneFrog Coffee corporate order includes the same mission contribution to veteran organizations as retail orders. Commander's-level orders of 100 bags or more also receive a giving summary letter for your CSR reporting or team communications.

Yes, net-30 payment terms are available for verified business accounts placing Commander's-level orders of 100 bags or more. BoneFrog accepts major credit cards, ACH bank transfer, and purchase orders for qualifying accounts. Contact the corporate team to discuss payment options.

Yes, organizations can run multiple BoneFrog Coffee fundraisers per year. Most partners run two to three campaigns annually in fall, spring, and around the holiday season. Repeat campaigns typically perform better because supporters already know and enjoy the coffee.

Yes. In the coffee step you pick your blends and your grind from the BoneFrog lineup. Every bag is roasted in small batches in Redmond, Washington.

Yes. At the review step you can mark the order as a gift before you add it to your cart.

The BoneFrog x HEDiGEAR patches ship together with the backpack, not attached, so you can place them where you want.

The military and first responder discount does not apply to the BoneFrog x HEDiGEAR bundle. Your verified 20 percent GovX discount still applies to BoneFrog coffee purchased on its own. As always, one discount applies per checkout.

The bundle contains three different items and each follows its own rule. Coffee is perishable and cannot be returned. The collaboration patches are a limited release and are final sale. The Voyager Adventure Backpack can be returned within 14 days of delivery if it is unused and in its original packaging, and it also carries a 90-day warranty from the date of delivery against defects and failure under normal use. Email info@bonefrog-coffee.com with your order number before sending anything back.

Yes, BoneFrog Coffee does offer K-Cup pods.

No, you do not need an account to earn points. Points are awarded automatically on every BoneFrog coffee purchase. Your account is where you go to see your balance and turn your points into a discount code to use at checkout.

Yes, every recurring BoneFrog Coffee subscription charge earns full loyalty points, the same as a one-time purchase. You also keep your 10 percent subscription discount on top of the points. Subscribing is the fastest way to reach higher loyalty tiers.

Points are earned when a BoneFrog Coffee gift card is redeemed, not when it is purchased. The person who receives and uses the gift card earns the points on their order. This ensures the person enjoying the coffee gets rewarded.

Frogman's Circle loyalty points are earned on coffee purchases only. Apparel, gear, and gift card purchases do not earn loyalty points. Every coffee order earns full points toward your tier, whether it is a one-time purchase or a recurring subscription.

Yes, BoneFrog Coffee's Frogman's Circle loyalty program includes a birthday reward. Add your birthday to your loyalty account profile and you will receive a special reward during your birthday month. Log in to your loyalty account, go to profile settings, and enter your date of birth to activate your birthday reward.

BoneFrog Coffee loyalty points expire after 12 months of account inactivity. As long as you make at least one purchase or earn points within any 12-month period, your points stay active. Tier status is also reviewed annually based on your total spend over the previous 12 months.

No, BoneFrog Coffee loyalty points cannot be transferred between accounts. However, you can redeem your own points for a discount and use it to purchase a gift card or place an order as a gift for someone else.

Yes, you earn points on every recurring subscription charge just like a one-time purchase. To apply a rewards discount code to a subscription, enter the code when placing a new order rather than on an already-scheduled upcoming shipment.

Yes, your BoneFrog Coffee reward code is saved to your rewards history the moment you redeem it, so you can apply it now or save it for a later order. Every code you generate stays in your Frogman's Circle widget under your rewards history, and we also email you a copy. Codes are one-time use, so once you apply a code at checkout it cannot be used again.

Check your spam or promotions folder first. Add info@bonefrog-coffee.com to your contacts to keep future emails out of spam. You can also log in to your account and go to the Frogman's Circle loyalty page to see your current balance directly without needing the email.

Yes, Tim Cruickshank accepts speaking engagements for events focused on veteran causes, entrepreneurship, and leadership. Both virtual and in-person appearances are available. Inquiries should be submitted at least 60 days in advance to allow for scheduling.

Yes, high-resolution press photos of Tim Cruickshank, BoneFrog Coffee branding, products, and lifestyle imagery are available for editorial use with proper attribution. Download the full press kit from this page or email tim@bonefrog-coffee.com to request specific shots.

Yes, BoneFrog Coffee offers product samples to verified editorial outlets, bloggers, and content creators with relevant audiences. Include your publication name, audience size, and proposed coverage angle in your media inquiry. BoneFrog responds to all media requests within 3 business days.

Yes, BoneFrog Coffee partners with brands, events, and organizations aligned with veteran support, American heritage, and quality craftsmanship. To be considered, submit a proposal that includes your audience demographics, how your brand aligns with BoneFrog's mission, and the specific partnership you are proposing.

No. Coffee is a perishable product, so all coffee orders are final and cannot be sent back. The one exception is a problem with the package itself. If your coffee arrives damaged in transit or the packaging failed, email info@bonefrog-coffee.com within 14 days of delivery with your order number and a photo of the damage and the packaging, and we will make it right.

Yes. If you ordered the wrong size, we will exchange it for the correct size within 14 days of delivery. You are responsible for shipping both ways. The item must be unworn, unwashed, with original tags attached, and in its original packaging. Email info@bonefrog-coffee.com with your order number and the size you need.

Customers in the United Kingdom and other jurisdictions retain any statutory cancellation or refund rights that apply to their order. Email info@bonefrog-coffee.com with your order number and we will work through it with you.

We ship to Canada and the United Kingdom. At this time we do not ship to any other countries. Shipping charges are calculated and displayed at checkout based on your order size and destination.

Yes. BoneFrog Coffee ships to addresses within the United States, U.S. Territories, and APO, FPO, and DPO military addresses. For deployed service members we also run Operation Coffee Care, a dedicated care package program.

Yes, you can change your BoneFrog Coffee subscription at any time with no phone calls required. You can update your grind, bag size, delivery frequency, or swap blends through your account portal. You can also pause, skip a shipment, or cancel with two clicks.

Yes, BoneFrog Coffee subscriptions save you 10% off every order. You can pause, skip, or cancel your subscription at any time with no fees.

Yes, you can also skip an individual shipment or pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Find your active subscription and select Skip Next Order. Your shipment will be skipped and your following delivery will process on the rescheduled date automatically. You can skip as many shipments as you need with no penalty. If you have already been charged for an order that has not yet shipped, email us at info@bonefrog-coffee.com with your order number and we will work to resolve it before it goes out.

Yes, you can pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Select the subscription you want to pause and choose Pause Subscription, then pick how long you want to pause, up to 3 months. Your subscription will resume automatically on the date you select, or you can reactivate it early any time from the same portal. Pausing keeps all your preferences, pricing, and delivery settings exactly as they are. No need to cancel and restart from scratch.

Yes, BoneFrog Coffee ships to all APO, FPO, and DPO military addresses worldwide through Operation Coffee Care. All packaging meets USPS military mail standards and every bag is vacuum-sealed to stay fresh during extended transit. Delivery to military addresses typically takes 2 to 6 weeks depending on the deployment location.

Yes, you can either select a specific BoneFrog blend for every shipment or let BoneFrog curate a rotating selection. Blend preferences can be updated through your account portal up to 5 days before each shipment is processed. Most recipients enjoy the curated rotating selection.

Yes, service members can purchase an Operation Coffee Care subscription for themselves at a 20 percent military discount after verifying through GovX. Unit commanders and chaplains can also submit a formal request for a unit-wide care package allocation through the Operation Coffee Care request form.

Yes, every Operation Coffee Care subscription includes a personal letter option. Write your message at checkout in the notes section for the first package and update it monthly through your account portal before each shipment. BoneFrog hand writes the letter on the invoice and includes it in the package with your name on it.

Yes, BoneFrog Coffee Operation Coffee Care subscriptions are available as gift cards in 1, 3, 6, and 12-month denominations. The recipient or their family enters the gift card code at checkout and provides the deployment address to activate the subscription. This is a popular option for veteran organizations, employers, and holiday giving.

Yes, BoneFrog Coffee offers Operation Coffee Care, a military care package program for deployed service members. You can send a one-time care package or set up a recurring monthly subscription delivered to APO, FPO, and DPO military addresses worldwide. Every package includes a personal letter option. Visit the Operation Coffee Care page on bonefrogcoffee.com to set up delivery.