Frequently asked questions
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Frequently Asked Questions
Everything you need to know about Bonefrog Coffee.
CORPORATE GIFTING
Are net-30 payment terms available for large Bonefrog Coffee corporate orders?
Yes, net-30 payment terms are available for verified business accounts placing Commander's-level orders of 100 bags or more. Bonefrog accepts major credit cards, ACH bank transfer, and purchase orders for qualifying accounts. Contact the corporate team to discuss payment options.
Can Bonefrog Coffee ship corporate gifts directly to each recipient?
Yes, Bonefrog Coffee will ship individual packages directly to each of your recipients. Provide a spreadsheet with recipient names, addresses, and personalized messages and Bonefrog handles all individual fulfillment. Each package arrives with your branding and a custom gift note.
Can we put our company logo on Bonefrog Coffee bags for corporate gifts?
Yes, custom company logo labels are available on Bonefrog Coffee orders of 24 bags or more. Orders of 100 bags or more can request full private-label packaging with your brand name on the bag. Custom label orders require approximately 2 to 3 weeks of lead time.
Does a Bonefrog Coffee corporate order still support the Navy SEAL Foundation?
Yes, every Bonefrog Coffee corporate order includes the same mission contribution to veteran organizations as retail orders. Commander's-level orders of 100 bags or more also receive a giving summary letter for your CSR reporting or team communications.
How far in advance should I order Bonefrog Coffee for holiday corporate gifts?
Place standard holiday corporate gift orders by November 15 to guarantee delivery before December 20. Custom logo label orders should be placed by November 1. Rush orders may be available depending on volume and timing. Contact the corporate team to check availability.
TROOPS GIFT SUBSCRIPTIONS
Can a deployed service member get their own Bonefrog Coffee care package subscription?
Yes, service members can purchase an Operation Coffee Care subscription for themselves at a 20 percent military discount after verifying through ID.me and applying their GOVX discount. They also earn double loyalty points on every order. Unit commanders and chaplains can also submit a formal request for a unit-wide care package allocation through the Operation Coffee Care request form.
Can I choose which Bonefrog Coffee blends are sent in each care package?
Yes, you can either select a specific Bonefrog blend for every shipment or let Bonefrog curate a rotating selection. Blend preferences can be updated through your account portal up to 5 days before each shipment is processed. Most recipients enjoy the curated rotating selection.
Can I give a Bonefrog Coffee care package subscription as a gift card?
Yes, Bonefrog Coffee Operation Coffee Care subscriptions are available as gift cards in 1, 3, 6, and 12-month denominations. The recipient or their family enters the gift card code at checkout and provides the deployment address to activate the subscription. This is a popular option for veteran organizations, employers, and holiday giving.
Can I include a personal letter in a Bonefrog Coffee care package?
Yes, every Operation Coffee Care subscription includes a personal letter option. Write your message at checkout in the notes section for the first package and update it monthly through your account portal before each shipment. Bonefrog hand writes the letter on the invoice and includes it in the package with your name on it.
Does Bonefrog Coffee do military care packages?
Yes, Bonefrog Coffee offers Operation Coffee Care, a military care package program for deployed service members. You can send a one-time care package or set up a recurring monthly subscription delivered to APO, FPO, and DPO military addresses worldwide. Every package includes a personal letter option. Visit the Operation Coffee Care page on bonefrogcoffee.com to set up delivery.
Does Bonefrog Coffee ship to military APO and FPO addresses?
Yes, Bonefrog Coffee ships to all APO, FPO, and DPO military addresses worldwide through Operation Coffee Care. All packaging meets USPS military mail standards and every bag is vacuum-sealed to stay fresh during extended transit. Delivery to military addresses typically takes 2 to 6 weeks depending on the deployment location.
Does sending a Bonefrog Coffee care package also support the Navy SEAL Foundation?
Yes, every Operation Coffee Care order includes Bonefrog's standard mission contribution to partner organizations including the Navy SEAL Foundation. A single care package purchase simultaneously supports a deployed service member and the families of fallen Navy SEALs. It is the core of the Bonefrog mission.
MEDIA & PRESS
Can I book Tim Cruickshank as a speaker for my event?
Yes, Tim Cruickshank accepts speaking engagements for events focused on veteran causes, entrepreneurship, and leadership. Both virtual and in-person appearances are available. Inquiries should be submitted at least 60 days in advance to allow for scheduling.
Can media download high-resolution photos of Tim Cruickshank and Bonefrog Coffee?
Yes, high-resolution press photos of Tim Cruickshank, Bonefrog Coffee branding, products, and lifestyle imagery are available for editorial use with proper attribution. Download the full press kit from this page or email tim@bonefrog-coffee.com to request specific shots.
Can you wear the BoneFrog if you are not a Navy SEAL?
Yes, absolutely. The BoneFrog symbol represents a commitment to excellence, mission, and supporting veteran causes, and it is open to everyone who shares those values. You do not need to be a Navy SEAL to wear or represent the Bonefrog Coffee brand. Every customer, regardless of background, is contributing to the mission of supporting SEAL veterans and their families.
Does Bonefrog Coffee have a brand partnership or co-marketing program?
Yes, Bonefrog Coffee partners with brands, events, and organizations aligned with veteran support, American heritage, and quality craftsmanship. To be considered, submit a proposal that includes your audience demographics, how your brand aligns with Bonefrog's mission, and the specific partnership you are proposing.
Does Bonefrog Coffee have a telephone number I can call?
Bonefrog Coffee does not have a public customer service phone number. The fastest way to reach the team is by email at info@bonefrog-coffee.com. The team typically responds within one to two business days. For corporate gifting, use the contact form on the about-us page.
Does Bonefrog Coffee send free product samples to journalists and bloggers?
Yes, Bonefrog Coffee offers product samples to verified editorial outlets, bloggers, and content creators with relevant audiences. Include your publication name, audience size, and proposed coverage angle in your media inquiry. Bonefrog responds to all media requests within 3 business days.
Subscriptions
Can I change my Bonefrog Coffee subscription after I sign up?
Yes, you can change your Bonefrog Coffee subscription at any time with no phone calls required. You can update your grind, bag size, delivery frequency, or swap blends through your account portal. You can also pause, skip a shipment, or cancel with two clicks.
How do I cancel my Bonefrog Coffee subscription?
To cancel your Bonefrog Coffee subscription, log in to your account, go to Manage Subscriptions, and select Cancel Subscription. You can cancel at any time with no cancellation fees. Before canceling, consider pausing or adjusting your frequency if the issue is timing or budget. For help, email info@bonefrog-coffee.com with your account email and order number.
Rewards - Loyalty
Can I transfer my Bonefrog Coffee loyalty points to someone else?
No, Bonefrog Coffee loyalty points cannot be transferred between accounts. However, you can redeem your own points for a discount and use it to purchase a gift card or place an order as a gift for someone else.
Do Bonefrog Coffee loyalty points expire?
Bonefrog Coffee loyalty points expire after 12 months of account inactivity. As long as you make at least one purchase or earn points within any 12-month period, your points stay active. Tier status is also reviewed annually based on your total spend over the previous 12 months.
Do Bonefrog Coffee subscriptions earn loyalty points?
Yes, every recurring Bonefrog Coffee subscription charge earns full loyalty points, the same as a one-time purchase. You also keep your 15 percent subscription discount on top of the points. Subscribing is the fastest way to reach higher loyalty tiers.
Do I earn loyalty points when I buy a Bonefrog Coffee gift card?
Points are earned when a Bonefrog Coffee gift card is redeemed, not when it is purchased. The person who receives and uses the gift card earns the points on their order. This ensures the person enjoying the coffee gets rewarded.
How do I get double points as a military member on Bonefrog Coffee?
Military members earn double points on every Bonefrog Coffee purchase by verifying their status through ID.me. The verification takes about 2 minutes and requires a government-issued military ID or discharge documents. Once verified, your account earns 2x points permanently with no need to resubmit.
FUNDRAISING PROGRAM
Can our organization run a Bonefrog Coffee fundraiser more than once a year?
Yes, organizations can run multiple Bonefrog Coffee fundraisers per year. Most partners run two to three campaigns annually in fall, spring, and around the holiday season. Repeat campaigns typically perform better because supporters already know and enjoy the coffee.
Does it cost anything to set up a Bonefrog Coffee fundraiser?
No, setting up a Bonefrog Coffee fundraiser is completely free. Bonefrog provides the custom storefront, all marketing materials, a tracking dashboard, and a dedicated coordinator at no cost. Your organization only needs to share your link and encourage supporters to purchase.
How does shipping work for supporters in a Bonefrog Coffee fundraiser?
Bonefrog Coffee ships directly to each supporter's home address during your fundraiser. Standard shipping rates apply per order, or supporters can combine orders to reach the $80 free shipping threshold. Bulk shipment to a single organization address is also available on request.
How long does a Bonefrog Coffee fundraising campaign last?
A standard Bonefrog Coffee fundraising campaign runs 2 to 4 weeks. This window is long enough to reach your audience but short enough to maintain urgency. Shorter or longer campaigns are available, and annual or rolling campaigns can be set up for ongoing organizations.
FROGMAN'S CIRCLE
Does Bonefrog Coffee have a birthday reward in the loyalty program?
Yes, Bonefrog Coffee's Frogman's Circle loyalty program includes a birthday reward. Add your birthday to your loyalty account profile and you will receive a special reward during your birthday month. Log in to your loyalty account, go to profile settings, and enter your date of birth to activate your birthday reward.
How do I use my Bonefrog Coffee reward points?
To use your Bonefrog Coffee reward points, log in to your account and go to the Frogman's Circle loyalty dashboard. From there you can see your balance and redeem points for a discount code. Apply the code at checkout. Points cannot be applied automatically at checkout and must first be converted to a code through your loyalty account.
Shipping
How do I change my shipping address on my Bonefrog Coffee account?
To change your shipping address, log in to your Bonefrog Coffee account, go to Account Settings, and update your address before your next order processes. For subscription orders, make changes at least 3 days before your next scheduled shipment. If your order has already been processed, email info@bonefrog-coffee.com immediately with your order number and the correct address.
General
Does Bonefrog Coffee offer a subscription discount?
Yes, Bonefrog Coffee subscriptions save you 15 percent off every order. A bag that retails at $18.99 drops to $16.14 per bag when you subscribe. You also receive free shipping on every recurring subscription order and earn full Frogman's Circle loyalty points. You can pause, skip, or cancel your subscription at any time with no fees.
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Returns & Refunds
Because our gourmet coffee is roasted fresh and is a perishable food product, we cannot accept returns or refunds on any coffee purchases, and all sales are final.
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Shipping Information
Once you order, shipping typically takes 3 – 7 business days, depending on where you live.