Frequently Asked Questions

Bonefrog Coffee does not have a public customer service phone number. The fastest way to reach the team is by email at info@bonefrog-coffee.com. The team typically responds within one to two business days. For corporate gifting, use the contact form on the about-us page.

Yes, absolutely. The BoneFrog symbol represents a commitment to excellence, mission, and supporting veteran causes, and it is open to everyone who shares those values. You do not need to be a Navy SEAL to wear or represent the Bonefrog Coffee brand. Every customer, regardless of background, is contributing to the mission of supporting SEAL veterans and their families.

Yes, Bonefrog Coffee offers all blends in whole bean. At checkout, select Whole Bean from the grind options to receive your coffee unground. Whole bean stays fresher longer because the protective outer layer of the bean is intact, allowing you to grind fresh for each brew. A burr grinder is recommended for the best results with whole bean coffee.

Yes, net-30 payment terms are available for verified business accounts placing Commander's-level orders of 100 bags or more. Bonefrog accepts major credit cards, ACH bank transfer, and purchase orders for qualifying accounts. Contact the corporate team to discuss payment options.

Yes, Bonefrog Coffee will ship individual packages directly to each of your recipients. Provide a spreadsheet with recipient names, addresses, and personalized messages and Bonefrog handles all individual fulfillment. Each package arrives with your branding and a custom gift note.

Yes, custom company logo labels are available on Bonefrog Coffee orders of 24 bags or more. Orders of 100 bags or more can request full private-label packaging with your brand name on the bag. Custom label orders require approximately 2 to 3 weeks of lead time.

Yes, every Bonefrog Coffee corporate order includes the same mission contribution to veteran organizations as retail orders. Commander's-level orders of 100 bags or more also receive a giving summary letter for your CSR reporting or team communications.

Place standard holiday corporate gift orders by November 15 to guarantee delivery before December 20. Custom logo label orders should be placed by November 1. Rush orders may be available depending on volume and timing. Contact the corporate team to check availability.

Yes, organizations can run multiple Bonefrog Coffee fundraisers per year. Most partners run two to three campaigns annually in fall, spring, and around the holiday season. Repeat campaigns typically perform better because supporters already know and enjoy the coffee.

No, setting up a Bonefrog Coffee fundraiser is completely free. Bonefrog provides the custom storefront, all marketing materials, a tracking dashboard, and a dedicated coordinator at no cost. Your organization only needs to share your link and encourage supporters to purchase.

BoneFrog Coffee ships directly to each supporter's home address during your fundraiser. Standard shipping rates apply per order and are calculated at checkout based on order size and destination. Bulk shipment to a single organization address is also available on request.

Yes, Bonefrog Coffee does offer K-Cup pods.

Yes, your Bonefrog Coffee reward code is saved to your rewards history the moment you redeem it, so you can apply it now or save it for a later order. Every code you generate stays in your Frogman's Circle widget under your rewards history, and we also email you a copy. Codes are one-time use, so once you apply a code at checkout it cannot be used again.

No, Bonefrog Coffee loyalty points cannot be transferred between accounts. However, you can redeem your own points for a discount and use it to purchase a gift card or place an order as a gift for someone else.

Bonefrog Coffee loyalty points expire after 12 months of account inactivity. As long as you make at least one purchase or earn points within any 12-month period, your points stay active. Tier status is also reviewed annually based on your total spend over the previous 12 months.

Yes, every recurring BoneFrog Coffee subscription charge earns full loyalty points, the same as a one-time purchase. You also keep your 10 percent subscription discount on top of the points. Subscribing is the fastest way to reach higher loyalty tiers.

Points are earned when a Bonefrog Coffee gift card is redeemed, not when it is purchased. The person who receives and uses the gift card earns the points on their order. This ensures the person enjoying the coffee gets rewarded.

Yes, Bonefrog Coffee's Frogman's Circle loyalty program includes a birthday reward. Add your birthday to your loyalty account profile and you will receive a special reward during your birthday month. Log in to your loyalty account, go to profile settings, and enter your date of birth to activate your birthday reward.

Add coffee to your cart, go to checkout, and paste your Bonefrog Coffee reward code into the discount code field. The discount applies to your order total before you complete the purchase. If your code does not work, the most common reasons are that it has already been used, your cart does not include eligible coffee items, or another discount is already applied. Bonefrog allows one discount per checkout.

Yes, BoneFrog Coffee offers a 20 percent military and first responder discount. Verify your status through GovX to unlock the discount on every order. The military discount applies at checkout and cannot be combined with other discount codes, including the subscription 10 percent savings.

You redeem your Bonefrog Coffee loyalty points by opening the Frogman's Circle widget on our website, choosing a reward, and pasting the discount code at checkout. Click the gold loyalty launcher in the bottom corner of any page on bonefrogcoffee.com to view your points balance and the rewards you can claim. Select your reward, copy the code that appears, and paste it into the discount field at checkout to apply it to your coffee order.

To use your Bonefrog Coffee reward points, log in to your account and go to the Frogman's Circle loyalty dashboard. From there you can see your balance and redeem points for a discount code. Apply the code at checkout. Points cannot be applied automatically at checkout and must first be converted to a code through your loyalty account.

Yes, Tim Cruickshank accepts speaking engagements for events focused on veteran causes, entrepreneurship, and leadership. Both virtual and in-person appearances are available. Inquiries should be submitted at least 60 days in advance to allow for scheduling.

Yes, high-resolution press photos of Tim Cruickshank, Bonefrog Coffee branding, products, and lifestyle imagery are available for editorial use with proper attribution. Download the full press kit from this page or email tim@bonefrog-coffee.com to request specific shots.

Yes, Bonefrog Coffee partners with brands, events, and organizations aligned with veteran support, American heritage, and quality craftsmanship. To be considered, submit a proposal that includes your audience demographics, how your brand aligns with Bonefrog's mission, and the specific partnership you are proposing.

Yes, Bonefrog Coffee offers product samples to verified editorial outlets, bloggers, and content creators with relevant audiences. Include your publication name, audience size, and proposed coverage angle in your media inquiry. Bonefrog responds to all media requests within 3 business days.

To cancel Shop Pay, go to shop.app or text STOP to 33733 to opt out of Shop Pay entirely. At checkout you can also simply select a different payment method instead of Shop Pay. Canceling Shop Pay does not cancel your Bonefrog Coffee subscription. To cancel your subscription, log in to your Bonefrog Coffee account separately and manage it there.

To track your order, check your email for a shipping confirmation that includes a tracking number and link. You can also log in to your Bonefrog Coffee account and view your order history for tracking information. If you have not received a shipping confirmation within two business days, check your spam folder or email info@bonefrog-coffee.com with your order number.

To update your billing address, log in to your Bonefrog Coffee account and go to Account Settings. Your billing address must match the address on file with your card provider to avoid payment errors. Update it before your next subscription charge processes to prevent any payment issues.

To update your credit card, log in to your Bonefrog Coffee account, go to Account Settings, select Payment Methods, and add your new card. Set the new card as your default payment method. If a subscription payment failed due to an expired card, update your payment method promptly to avoid a pause in deliveries. Contact info@bonefrog-coffee.com if you need help.

To update your email address, log in to your Bonefrog Coffee account and go to Account Settings. Your email is how Bonefrog sends order confirmations, shipping updates, and subscription reminders, so it is important to keep it current. If you cannot access your account, email info@bonefrog-coffee.com with your name and order number.

No. Because it is a perishable product, there is no return on coffee.

To change your shipping address, log in to your Bonefrog Coffee account, go to Account Settings, and update your address before your next order processes. For subscription orders, make changes at least 3 days before your next scheduled shipment. If your order has already been processed, email info@bonefrog-coffee.com immediately with your order number and the correct address.

Yes, you can change your BoneFrog Coffee subscription at any time with no phone calls required. You can update your grind, bag size, delivery frequency, or swap blends through your account portal. You can also pause, skip a shipment, or cancel with two clicks.

Yes, you can pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Select the subscription you want to pause and choose Pause Subscription, then pick how long you want to pause — up to 3 months. Your subscription will resume automatically on the date you select, or you can reactivate it early any time from the same portal. Pausing keeps all your preferences, pricing, and delivery settings exactly as they are. No need to cancel and restart from scratch.

Yes, you can also skip an individual shipment or pause your subscription entirely if you need more time between deliveries.
Log in to your account and click Manage Subscriptions. Find your active subscription and select Skip Next Order. Your shipment will be skipped and your following delivery will process on the rescheduled date automatically. You can skip as many shipments as you need with no penalty. If you have already been charged for an order that has not yet shipped, email us at info@bonefrogcoffee.com with your order number and we will work to resolve it before it goes out.

Yes, Bonefrog Coffee subscriptions save you 15 percent off every order. A bag that retails at $18.99 drops to $16.14 per bag when you subscribe. You also receive free shipping on every recurring subscription order and earn full Frogman's Circle loyalty points. You can pause, skip, or cancel your subscription at any time with no fees.

To cancel your BoneFrog Coffee subscription, log in to your account, go to Manage Subscriptions, and select Cancel Subscription. You can cancel at any time with no cancellation fees. Before canceling, consider pausing or adjusting your frequency if the issue is timing or budget. For help, email info@bonefrog-coffee.com with your account email and order number.

Log in to your account and click Manage Subscriptions. Under your active subscription, select Edit Frequency and choose how often you want your coffee delivered — options range from every 2 weeks to every 12 weeks.
Your updated frequency takes effect on your next scheduled shipment.
If your next order is being processed soon, make the change at least 3 days in advance to ensure it takes effect in time.
You can also skip an individual shipment or pause your subscription entirely if you need more time between deliveries.

Log in to your account and click Manage Subscriptions. Select the subscription you want to update, click Edit Frequency, and choose how often you want your coffee delivered — every 2, 4, 6, 8, or 12 weeks or the month selections.
Your new frequency kicks in on the next scheduled shipment.
If your next order is processing within the next 3 days, make the change before then to ensure it applies in time. You can also skip an individual shipment any time without changing your overall frequency.

Log in to your account and click Manage Subscriptions. Select the subscription you want to change, click Edit Product, and choose your new blend, roast level, grind, or bag size.
Your updated selection will ship on your next scheduled delivery date.
You can swap your blend as many times as you like — there are no restrictions.
If you are not sure which blend to try next, take the Coffee Finder Quiz on our website for a personalized recommendation based on your roast preference, brew method, and drinking occasion.

To update your credit card, log in to your BoneFrog Coffee account, go to Account Settings, select Payment Methods, and add your new card. Set the new card as your default payment method.
If a subscription payment failed due to an expired card, update your payment method promptly to avoid a pause in deliveries. Contact info@bonefrog-coffee.com if you need help.
Check the link how to update your credit card in Shop Pay for your BoneFrog Coffee subscriptions.

Yes, service members can purchase an Operation Coffee Care subscription for themselves at a 20 percent military discount after verifying through GovX. Unit commanders and chaplains can also submit a formal request for a unit-wide care package allocation through the Operation Coffee Care request form.

Yes, you can either select a specific Bonefrog blend for every shipment or let Bonefrog curate a rotating selection. Blend preferences can be updated through your account portal up to 5 days before each shipment is processed. Most recipients enjoy the curated rotating selection.

Yes, Bonefrog Coffee Operation Coffee Care subscriptions are available as gift cards in 1, 3, 6, and 12-month denominations. The recipient or their family enters the gift card code at checkout and provides the deployment address to activate the subscription. This is a popular option for veteran organizations, employers, and holiday giving.

Yes, every Operation Coffee Care subscription includes a personal letter option. Write your message at checkout in the notes section for the first package and update it monthly through your account portal before each shipment. Bonefrog hand writes the letter on the invoice and includes it in the package with your name on it.

Yes, Bonefrog Coffee offers Operation Coffee Care, a military care package program for deployed service members. You can send a one-time care package or set up a recurring monthly subscription delivered to APO, FPO, and DPO military addresses worldwide. Every package includes a personal letter option. Visit the Operation Coffee Care page on bonefrogcoffee.com to set up delivery.

Yes, Bonefrog Coffee ships to all APO, FPO, and DPO military addresses worldwide through Operation Coffee Care. All packaging meets USPS military mail standards and every bag is vacuum-sealed to stay fresh during extended transit. Delivery to military addresses typically takes 2 to 6 weeks depending on the deployment location.

Yes, every Operation Coffee Care order includes Bonefrog's standard mission contribution to partner organizations including the Navy SEAL Foundation. A single care package purchase simultaneously supports a deployed service member and the families of fallen Navy SEALs. It is the core of the Bonefrog mission.

Yes, every Bonefrog Coffee purchase contributes to veteran organizations including the Navy SEAL Foundation, Navy SEAL Museum, Operation 300, SEAL Legacy Foundation, and Navy SEALs Fund. Bonefrog Coffee was founded by retired Navy SEAL Tim Cruickshank and has donated over $250,000 to these organizations since launching.