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Coffee
Is your coffee organic?
Our Coffee farms are female owned and the coffee is shade grown in a sustainable organic fashion with mulching instead of pesticides and fertilizers. It is organically grown but not certified saving you money.
Do you have Decaf Coffee?
Exciting news!! By popular demand, we now have a Decaf coffee called Zenfrog! We look forward to hearing what you think.
What are the different grinds of coffee?
We offer a variety of grinds from a rough grind French Press to a very fine Turkish grind. Not sure which grind to choose, check out our Ultimate Guide to Coffee Grind Types.
Do you have a military discount?
Yes! We've partnered with GovX to offer a 10% discount to military, veterans, first responders, and teachers. View our Military/First Responder Discount page to learn more.
We also give back a portion of the proceeds from EVERY order to Foundations that provide needed support the Navy SEAL Community. What’s better than coffee with a purpose?
Do you sell Wholesale?
Yes! Please contact us to set up an account for your business. We would love to help you provide amazing coffee to your staff and customers. The bigger we get, the more people we can help!
Subscriptions
When does my first recurring order ship?
As soon as you purchase your first recurring Subscription, your first order is immediately processed to be shipped, no matter what your frequency selection is. Your second order will automatically arrive at the frequency you have chosen.
I moved. Can I still keep my recurring Subscription?
Absolutely! In your Subscription portal, you can update your current address by selecting “Manage Next Order” and then “Edit Address.”
Can I skip a month for a recurring Subscription?
If you are going for a vacation or simply have too much Bonefrog Coffee, you can simply manage your subscription. Simply Login into your customer account. You can skip or GIFT your subscription. Navigate to “Manage Next Order” under Subscriptions. Here you can order now, edit your address, skip an order, gift your upcoming order, swap an item, or delay your ship date.
How do I change or cancel my subscription?
Making changes is simple — head to your customer account portal to skip, change or cancel your subscription at any time. Navigate to “Manage Next Order” under Subscriptions. Here you can order now, edit your address, skip an order, gift your upcoming order, swap an item, or delay your ship date.
Can I add products to my next subscription order? How?
Of course! Login in to your account and select the "Subscriptions" tab under "Subscriptions" (Not "Next Order"). Select "Manage Subscription." Here you will see the option to "Add Item" to your order.
Shipping & Returns
Do you have a store where I can order in person?
Yes! We have a warehouse in Redmond where you can stop by and pick up products between 10:00 AM and 3:00 PM, Monday through Friday. If you’re local or just passing through stop by, we would love to meet you!!
New location:
17725 NE 65th Street
Suite A-125
Redmond, WA 98052
Do you offer local pick up?
Yes! You can order online for local pick up at our warehouse. You will receive an email when you order is ready.
Pick-up hours: Mon-Fri from 10 AM to 3 PM
Most orders are ready for pick up by the next business day. Orders placed after 3 pm, weekends or holidays may take longer. Please bring your confirmation email to pick up your order. We look forward to seeing you!
Do you have free shipping?
We are currently working on this option. We understand the frustration of rising shipping costs and want to provide the best options to our amazing customers. We will update the website when it’s ready.
Do you ship outside the United States?
Exciting news, we now ship to our friends in Canada and the UK. We also proudly ship to our US military Personnel at APO and FPO addresses overseas.
Returns/Refunds
Because BoneFrog Coffee Company is shipping perishable products, we do not accept returns, and all purchases are final. If your order is damaged or a product is defective, please contact us.
Rewards Program
How does the redemption process work?
Simply log in to your customer account. Here you can view your point balance, reward tier, and easily locate and redeem your coupons.
Do my points ever expire?
Yes. Your points expire one year after the date earned.
I placed an order but my rewards are not reflecting in my account?
Login into your account and scroll down to “Loyalty.” You can view rewards earned and overall points balance. It can take up to 24 hours for the points to reflect. If there are still issues, please reach out to our team by email.
How do I send a referral discount code?
Once you have logged in to your account, navigate to “Loyalty”. There are two ways to share your referral code.
- Select “Copy my referral code.” This option copies the discount code (not a link) to your clipboard. You can paste the discount code into an email or text and send it to your friend. Your friend will need to enter the discount code at checkout for you both to redeem referral benefits.
- Recommended: Select one of four options below the “Copy my referral code” button (email, text, X, WhatsApp). Selecting one of these options will create a link to share with your friends that will automatically apply the referral discount code for them. The link will open in the designated app and include a link that will auto apply the coupon at checkout.
How long does my referral discount code work?
Your referral discount code does not expire. You will get an email letting you know if and when your friend uses the referral discount code.
How do VIP Tiers work?
VIP Tiers are based on your total spend amount. You will receive an email telling you that you reached the spend requirements for a higher VIP tier. Each VIP tier has different redeem rules, so as you increase VIP tiers, it takes less points to earn coupons.
Bronze: Enter by joining the rewards program
- Redeem Points:
50 points = $5 Off
100 points = $10 Off
200 points = $20 Off
400 points = $40 Off
Silver: Spend $500
- Early Access to Sales Events
- Redeem Points:
47 points = $5 Off
95 points = $10 Off
190 points = $20 Off
380 points = $40 Off
Gold: Spend $1,000
- Early Access to Sales Events
- Redeem Points:
45 points = $5 Off
90 points = $10 Off
180 points = $20 Off
360 points = $40 Off
Platinum: Spend $5,000
- Early Access to Sales Events
- Priority Customer Service
- Redeem Points:
42 points = $5 Off
85 points = $10 Off
170 points = $20 Off
340 points = $40 Off