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Coffee
Is your coffee organic?
Our Coffee farms are female owned and the coffee is shade grown in a sustainable organic fashion with mulching instead of pesticides and fertilizers. It is organically grown but not certified saving you money.
Do you have Decaf Coffee?
Exciting news!! By popular demand, we now have a Decaf coffee called Zenfrog! We look forward to hearing what you think.
What are the different grinds of coffee?
We offer a variety of grinds from a rough grind French Press to a very fine Turkish grind. Not sure which grind to choose, check out our Ultimate Guide to Coffee Grind Types.
Do you have a military discount?
Yes! We've partnered with GovX to offer a 10% discount to military, veterans, first responders, and teachers. View our Military/First Responder Discount page to learn more.
We also give back a portion of the proceeds from EVERY order to Foundations that provide needed support the Navy SEAL Community. What’s better than coffee with a purpose?
Do you sell Wholesale?
Yes! Please contact us to set up an account for your business. We would love to help you provide amazing coffee to your staff and customers. The bigger we get, the more people we can help!
Subscriptions
When does my first recurring order ship?
As soon as you purchase your first recurring Subscription, your first order is immediately processed to be shipped, no matter what your frequency selection is. Your second order will automatically arrive at the frequency you have chosen.
I moved. Can I still keep my recurring Subscription?
Absolutely! In your Subscription portal, you can update your current address by selecting “Manage Next Order” and then “Edit Address.”
Can I skip a month for a recurring Subscription?
If you are going for a vacation or simply have too much Bonefrog Coffee, you can simply manage your subscription. Simply Login into your customer account. You can skip or GIFT your subscription. Navigate to “Manage Next Order” under Subscriptions. Here you can order now, edit your address, skip an order, gift your upcoming order, swap an item, or delay your ship date.
How do I change or cancel my subscription?
Making changes is simple — head to your customer account portal to skip, change or cancel your subscription at any time. Navigate to “Manage Next Order” under Subscriptions. Here you can order now, edit your address, skip an order, gift your upcoming order, swap an item, or delay your ship date.
Can I add products to my next subscription order? How?
Of course! Login in to your account and select the "Subscriptions" tab under "Subscriptions" (Not "Next Order"). Select "Manage Subscription." Here you will see the option to "Add Item" to your order.
Shipping & Returns
Do you have a store where I can order in person?
Yes! We have a warehouse in Redmond where you can stop by and pick up products between 10:00 AM and 3:00 PM, Monday through Friday. If you’re local or just passing through stop by, we would love to meet you!!
New location:
17725 NE 65th Street
Suite A-125
Redmond, WA 98052
Do you offer local pick up?
Yes! You can order online for local pick up at our warehouse. You will receive an email when you order is ready.
Pick-up hours: Mon-Fri from 10 AM to 3 PM
Most orders are ready for pick up by the next business day. Orders placed after 3 pm, weekends or holidays may take longer. Please bring your confirmation email to pick up your order. We look forward to seeing you!
Do you have free shipping?
We are currently working on this option. We understand the frustration of rising shipping costs and want to provide the best options to our amazing customers. We will update the website when it’s ready.
Do you ship outside the United States?
Exciting news, we now ship to our friends in Canada and the UK. We also proudly ship to our US military Personnel at APO and FPO addresses overseas.
Returns/Refunds
Because BoneFrog Coffee Company is shipping perishable products, we do not accept returns, and all purchases are final. If your order is damaged or a product is defective, please contact us.
Rewards Program
How do I join the loyalty program?
Simply sign up to create your account and start earning rewards!
How can I earn points?
Earn points by signing up, making purchases, and more! Check out the Ways to Earn section for details.
How can I redeem points?
Log in, visit your dashboard, and select the Ways to Redeem section to redeem your points for rewards.
Do my points expire?
Points will expire after one year if there isn't any account activity.
Do my rewards expire?
Rewards will not expire after the rewards are activated in the account.
What happens to my points if I return a purchase?
If you return a purchase, the points you earned for that purchase will be deducted from your account.
I forgot to use my points at checkout, can I apply them retroactively?
No, unfortunately points cannot be redeemed after a purchase has already been made.
Referral Program
How does the refer a friend program work?
When you refer a friend, they will receive a link to purchase with a special discount that will automatically apply to their first order, and you’ll receive a reward too!
How do I refer a friend?
Enter your email address and share your unique referral link with friends and family. They can use the link to make their first purchase, and their discount will automatically be applied at checkout.
How do I track the number of referrals I've made?
Enter your name and email above, then click My Stats. From there, you can send yourself an email which will contain your stats.
Is there a limit to how many people I can refer?
No, there is no limit to the number of people you can refer. You can refer as many friends as you like, and you'll get a reward for each successful referral!
How does my friend get the discount?
When your friend uses your unique referral link, the discount will automatically be applied to their first order at checkout.
Can I refer friends who are already customers?
The referral friend reward is only valid for new customers.
How will I know if my friend has made a purchase?
You'll receive an email notification once your friend completes their first order using your referral link.
What happens if my friend cancels their order?
If your friend's order is canceled prior to fulfillment, the referral discount won't be valid, and you won't receive the reward.