Reward Program FAQs

How do I sign up for the rewards program?

Start redeeming your points for coupons to use on your next order. Sign up for our rewards program here.

  • If you don’t have an existing store account, Bonefrog Coffee Rewards will send you an email, prompting you to create one. You then complete enrollment by opening Bonefrog Coffee Rewards email, which will prompt you to opt-in (by selecting the Join & Agree call to action).
  • If you do have an existing store account, Bonefrog Coffee Rewards will send you an email with a call to action, that when clicked, will log you into your store account. If at this point, you have not opted-in to the rewards program, you will be prompted to do so (again, by selecting the Join & Agree call to action).

How do I redeem my points for rewards?

Sign into your rewards account. Once you reach a certain amount of points, you can select the redeem button. You will receive an email with your coupon code to use on your next order.

You can accumulate points without joining the rewards program. However, a customer must join the program to redeem for and use coupons.

How do I earn points?

Make sure to login to the rewards program. Under the "Earn Points" section, click the "Go" button and follow the prompts for social media sharing and writing a reviews. Once signed in, your account will show your current points balance.

Ways to earn points:

  • Join the rewards program
  • Sharing on Facebook, Instagram, and Twitter
  • For every $1 spent, earn points in return
  • Write a review

Why did I not earn points for my last order?

In order to earn points, you must be signed into the rewards program and/or your store account. Please make sure you are using the same email consistently.


To view your points history, log into your rewards account. Under the first section titled Welcome To Bonefrog Coffee Rewards, click the points history button. Here is where it will list all the ways you have earned points. It can take up to 24 hours for the points to reflect. If there is still an issues, please reach out to our team by email or chat and let us know your order number so we can ensure you received your points.

Do my points and coupons ever expire?

Points expire after one year of inactivity.
Coupons expire after 365 days from issue date.

How do VIP tiers work?

VIP Tiers are based on your total spend amount. You will receive an email telling you that you reached the spend requirements for a higher VIP tier. Each VIP tier has different redeem rules, so as you increase VIP tiers, it takes less points to earn coupons.

Bronze: Enter by joining the rewards program

  • Redeem Points:
    50 points = $5 Off
    100 points = $10 Off
    200 points = $20 Off
    400 points = $40 Off

Silver: Spend $500

  • Early Access to Sales Events
  • Redeem Points:
    47 points = $5 Off
    95 points = $10 Off
    190 points = $20 Off
    380 points = $40 Off

Gold: Spend $1,000

  • Early Access to Sales Events
  • Redeem Points:
    45 points = $5 Off
    90 points = $10 Off
    180 points = $20 Off
    360 points = $40 Off

Platinum: Spend $5,000

  • Early Access to Sales Events
  • Priority Customer Service
  • Redeem Points:
    42 points = $5 Off
    85 points = $10 Off
    170 points = $20 Off
    340 points = $40 Off