Help Center
Frequently Asked Questions
Everything you need to know about BoneFrog Coffee. Tap any question to see the answer.
Loyalty & Rewards
Do I need to create an account before I buy to earn points?
No, you do not need an account to earn points. Points are awarded automatically on every BoneFrog coffee purchase. Your account is where you go to see your balance and turn your points into a discount code to use at checkout.
Do BoneFrog Coffee subscriptions earn loyalty points?
Yes, every recurring BoneFrog Coffee subscription charge earns full loyalty points, the same as a one-time purchase. You also keep your 10 percent subscription discount on top of the points. Subscribing is the fastest way to reach higher loyalty tiers.
Do I earn loyalty points when I buy a BoneFrog Coffee gift card?
Points are earned when a BoneFrog Coffee gift card is redeemed, not when it is purchased. The person who receives and uses the gift card earns the points on their order. This ensures the person enjoying the coffee gets rewarded.
Do I earn loyalty points on apparel and gear purchases?
Frogman's Circle loyalty points are earned on coffee purchases only. Apparel, gear, and gift card purchases do not earn loyalty points. Every coffee order earns full points toward your tier, whether it is a one-time purchase or a recurring subscription.
Does BoneFrog Coffee have a birthday reward in the loyalty program?
Yes, BoneFrog Coffee's Frogman's Circle loyalty program includes a birthday reward. Add your birthday to your loyalty account profile and you will receive a special reward during your birthday month. Log in to your loyalty account, go to profile settings, and enter your date of birth to activate your birthday reward.
Do BoneFrog Coffee loyalty points expire?
BoneFrog Coffee loyalty points expire after 12 months of account inactivity. As long as you make at least one purchase or earn points within any 12-month period, your points stay active. Tier status is also reviewed annually based on your total spend over the previous 12 months.
Can I transfer my BoneFrog Coffee loyalty points to someone else?
No, BoneFrog Coffee loyalty points cannot be transferred between accounts. However, you can redeem your own points for a discount and use it to purchase a gift card or place an order as a gift for someone else.
Can I use my reward points on a subscription order?
Yes, you earn points on every recurring subscription charge just like a one-time purchase. To apply a rewards discount code to a subscription, enter the code when placing a new order rather than on an already-scheduled upcoming shipment.
Can I save my BoneFrog Coffee reward code and use it later?
Yes, your BoneFrog Coffee reward code is saved to your rewards history the moment you redeem it, so you can apply it now or save it for a later order. Every code you generate stays in your Frogman's Circle widget under your rewards history, and we also email you a copy. Codes are one-time use, so once you apply a code at checkout it cannot be used again.
I did not receive a points confirmation email. What should I do?
Check your spam or promotions folder first. Add info@bonefrog-coffee.com to your contacts to keep future emails out of spam. You can also log in to your account and go to the Frogman's Circle loyalty page to see your current balance directly without needing the email.